Warnings are imminent: Amazon retailers must adapt legal texts!

Amazon's recent announcement to reduce the return period for many products from 30 days to just 14 days is causing mixed reactions in the retailer industry. While some retailers rejoice and hope for a reduction in return rates, some customers are already expressing their displeasure with the seemingly limited service on discussion forums and social media.

Despite the different opinions, Amazon sellers must act as a result of this imminent change: They must update their legal texts and adapt them accordingly in the Amazon system.

The Händlerbund informs its members

Members of the retailer association who use Amazon as a sales channel will be informed promptly by e-mail about all necessary details of the new features. In addition, they receive instructions on how to keep their Amazon stores legally secure.

However, passivity is not an option: Amazon retailers who do not update their legal texts in time risk warnings from competitors or consumer associations, which entails financial costs.

Which products are affected?

The reduced return period of just 14 days applies to products in the following categories on Amazon.de:

• camera
• electronics
• office supplies
• computers
• wireless
• video games
• music
• video/DVD

The return period starts from the day the product is delivered. Amazon renewed products, which have been expertly checked and repaired by Amazon, as well as in-house Amazon devices remain unaffected by the changed return policy, as the company points out in a message on SellerCentral.

conclusion

The shortened return period on Amazon.de has far-reaching effects on Amazon retailers and requires timely adjustment of legal texts. Members of the Händlerbund receive detailed information and support in this regard. It is crucial that retailers take action to avoid warnings and associated costs.

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